Payment:

• We accept all major credit cards, PayPal, Apple Pay and Google Pay at checkout. Paying by card goes through the secure PayPal window and does not need a PayPal account. For local pick-up we can take cash – please do not mail cash. 

   Shipping:

• Shipping inside the United States is free on every order and always tracked. Canada is 49.99 USD per mask, Europe 89.99 USD, and the rest of the world 125 USD. A mask that is in stock leaves the studio in 2 to 5 business days. If the mask you want is not in stock, we make it – that takes about a week – and ship it after that.

• If you are returning and/or exchanging a product due to an error on our part, shipping is free. If you are exchanging a product that was damaged after delivery, you are responsible for return shipping methods and fees.

Returns:

• We offer a lifetime warranty on all our products.

• If, upon delivery, your mask or product is the wrong size, damaged, or otherwise not as described, you must notify us within 24 hours of delivery. We will send you a Return Merchandise Authorization form (RMA) to complete; you may then send it back to us within 2 days of receiving the RMA, free of charge, for an exchange.

• If your mask is damaged past the return deadline, please notify us ASAP and we will make a decision based on case-by-case situation, including, but not limited to, partial refund, store credit, product replacement.

• Products are fully refundable only if we are notified within 24 hours of delivery and returned within 2 days of receiving the RMA, or if there is an error on our part.

• You must return a mask in the same condition as it was received, not used or altered in any way. You must also include, in the same condition as it was received:

       ·   All original packaging such as boxes, bags, tags, etc.

       ·   “Free gifts” or bonus items

       ·   All items included in a bundle

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  Refunds:

• Products are fully refundable only if we are notified within 24 hours of delivery and returned within 2 days of receiving the RMA, or if there is an error on our part.

• If your order was never delivered, notify us. You may re-order your mask free of charge or receive a full refund.

• If you change your mind after placing an order, please notify us within 24 hours. Refusal to accept your delivery will not guarantee a full refund, and a 15% restocking fee + shipping fee may be deducted from your refund.

  Usage Policy: 

• Please keep in mind that silicone – while durable – is not indestructible. Customers are responsible for keeping the mask in good shape and using it (i.e., putting on and taking off) accurately.