FAQ

Pick your mask, choose the options you need, and add it to the cart. Checkout takes a minute – we ask only for delivery details and payment. You will get an email confirmation right away with your order number.

Payment is taken at checkout, when the order is placed. Because nearly every mask is made for you individually, that payment is what puts your piece into the production queue.

Write to us as soon as you can. If sculpting or casting has not started, we can still adjust the character, the paint scheme or the delivery address. Once a mask is in the mold, changes are no longer possible.

If the mask is in stock it leaves the studio in 2 to 5 business days. If it is not in stock we make it for you, which takes about a week, and shipping time comes on top of that. Have a date to hit – a shoot, a show, a party? Tell us before you order and we will confirm honestly whether we can make it.

Yes. Skin tone, freckles, scars, eye color, the amount of grey in the hair – all of it can be adjusted. Describe what you want, or send a reference photo, and we will tell you what is possible and whether it changes the price.

That is the part of the work we like most. Send us sketches, photos or just a description. We will come back with a plan, a price and a timeline. Custom pieces take longer than catalog masks – plan on several weeks.

Platinum-cure silicone of medical grade, the same family of material used for prosthetics that sit against skin. A full head takes roughly 3-4 pounds of it. Hair is punched in strand by strand where the character calls for it.

Yes, we carry display forms in the shop. A mask kept on a form holds its shape for years.

We stand behind everything we make, for as long as you own it. If a seam opens, paint lifts or hair comes loose through no fault of wear, send us photos and we repair or replace the piece at our cost.

Tell us within 24 hours of delivery – this part matters. We send you a Return Merchandise Authorization form, and you send the piece back within 2 days of receiving it, free of charge, for an exchange. If damage turns up after that window, tell us anyway: we decide case by case, and that can mean a partial refund, store credit or a replacement.

Take a soft measuring tape and measure around your head: start at the middle of your forehead, pass just above your ears, and go around the back. Our standard masks are cut to fit most adults in the 21.75 to 25 inch range. If your measurement falls outside that, write to us before ordering – sizing is set by the mold and cannot be altered afterwards.

You can talk, and you will be understood. The mouth opening moves with your jaw. Eating is not practical, and we do not recommend drinking anything but water through a straw.

Two small tricks make the biggest difference. Keep your own teeth covered with your lips when the mask mouth opens, and darken any skin that stays visible at the eyes with matte makeup. Good lighting does the rest.

Silicone does not breathe, so you will get warm. For a party or a shoot, plan on breaks every 30 to 45 minutes. In hot weather, more often.

Inside, wipe with mild soapy water and let it dry fully before storing. Outside, use only a damp cloth – no solvents, no alcohol on the paint. Store it on a display head or loosely stuffed, never folded, and out of direct sunlight.

Usually yes, and easily. A silicone repair adhesive will hold it. Clean the area first, apply the adhesive, hold the edges together for about 15 minutes, and leave it alone for an hour before wearing. If the tear is large or in a visible spot, send us a photo before you try – we may be able to repair it better ourselves.

Across the United States and worldwide. Shipping within the US is free and tracked, and we send you the tracking number the day your mask leaves the studio.

Shipping inside the United States is free – we cover it on every order, tracked. Outside the US we charge a flat rate per mask: 49.99 USD to Canada, 89.99 USD to Europe, 125 USD to the rest of the world. Import duty and local taxes, where they apply, are set by your own country and are not included.

Counted from the day the mask leaves the studio: 2 to 5 business days inside the United States, and 1 to 3 weeks internationally depending on the country. A mask that has to be made adds about a week before that.

Yes. We can arrange expedited delivery and, in some cases, move a mask up the production queue. Both cost extra, so tell us your date before you order and we will quote it honestly.

Orders outside the United States may be subject to import duty or VAT set by your own country. Those charges are not ours and are not included in what you pay us. Your local customs office can tell you the rates in advance.

Contact us with your order number. If a parcel is lost in transit we trace it with the carrier and make it right. If a delivery fails because the address was incomplete, we can reship once the parcel comes back, with return shipping at your cost.

Photograph the mask and the packaging and email us within 48 hours of delivery. Manufacturing defects and shipping damage are on us – we repair or replace at our cost.

Tell us within 24 hours of delivery. Everything must come back unused and unaltered, in its original packaging, with any free gift or bundled item included. Refusing a delivery outright does not guarantee a full refund – a 15 percent restocking fee plus shipping may be deducted. Full terms are on the Payment, shipping and returns page. This is exactly why we would rather talk with you before the order than after it: call 1 (312) 288-8383 or write to themaskerstudio@gmail.com.